Frequently Asked Questions
Here are some common questions and answers to help you.
General Questions
You can find general answers in this FAQ section; however, use the 'Contact Us' option if your concern has not been addressed.
1. I am unable to login after completing the registration process. I've tried using the email and password I provided during registration, but I'm encountering an issue.
Ensure you have completed account confirmation by clicking on 'confirm my email' in the message sent to the email address you provided.
2. How can I acquire units?
Click on the 'Fund Wallet' tab to your left-hand side. If you are on a mobile device, you can access the units by clicking on the three lines at the top right of your screen and then selecting 'Fund Wallet.' Afterward, choose the plan that best suits your needs.
3. What is the maximum number of wallets I can have concurrently?
You can have as many wallets as you find convenient. However, only one wallet can be active at a time until its unit volume is exhausted. When the current active wallet has been depleted, you can easily activate an existing wallet without the need for additional funding or payments.
4. I can't complete ID verification because the 'Confirm Verification' button is unresponsive or disabled after input review.
Don't worry, the verification services might be undergoing an upgrade at the moment.
5. Why should I update my profile?
Updating your profile is essential to ensure that the information we have about you is accurate and up to date. It helps us provide you with a better experience and enables us to tailor our services to your needs.
6. What benefits do I get from updating my profile?
Updating your profile helps us better understand your preferences, which in turn allows us to offer you more personalized services. It also ensures that you receive relevant notifications and information.
7. Is my information secure when I update my profile?
Yes, we take the security of your information seriously. Your profile information is protected following strict security protocols. Rest assured that your data is safe with us.
8. I would like to explore the integration of NiNCheck with our application.
Please use the Contact Us form, and we will respond to your inquiries.
If you don't find your question, please contact our support team.